Guests staying at a Parkdean Resorts holiday park in Northumberland have been left unable to use the toilets due to a water outage over the weekend. The issue at the Cresswell Towers property has resulted in no washing up being possible, which means that no food or drinks can be served in the restaurant, and showers cannot be used either. Parkdean Resorts has apologized for the situation, explaining that the water supply to the park is out of their control.
Lorraine Lowrey, who is staying at the site with a group of five adults and two children, expressed her frustration, stating that the problems have “absolutely ruined” their holiday. She mentioned that it is particularly difficult during the school holidays, as the children are upset and they are unable to shower after visiting the beach. Additionally, cooking and washing dishes are not possible due to the lack of water and food on site is unavailable.
According to Ms Lowrey, guests were furious and complained at the reception. She also claimed that she was not informed in advance about the issues, although a staff member allegedly said that the problems had been occurring for the entire previous week. However, Parkdean Resorts denies this.
A spokesperson for Cresswell Towers holiday park apologized for the inconvenience and explained that they are doing everything they can to resolve the situation as quickly as possible. They have provided free bottled water to guests and offered gestures of goodwill.
Parkdean Resorts is the UK’s largest holiday park operator, with 66 sites across England, Scotland, and Wales. The company was founded in 2015 and has invested £140 million to improve its accommodations, activities, and facilities, as well as installing park-wide Wi-Fi.
Despite the apology and efforts to resolve the issue, the water outage has undoubtedly disrupted the vacations of many guests at Cresswell Towers. The lack of basic amenities such as toilets and showers has caused inconvenience and frustration. This incident serves as a reminder of the importance of maintaining essential services in holiday parks to ensure a positive guest experience.